Rand Leather

Frequently Asked Questions

 

Have a question not answered here? Feel free to email matt@randleather.com.
 

16SMIconBLK.png
 
 

Order Fulfillment / Production Time

As each item is handmade to order, the expected ship date varies. Please see individual items for estimated production timeframe. If you need an expedited order please contact matt@randleather.com to arrange. Rush fees may apply.

Rush Orders

If you would like an item faster than the listed production time, please email matt@randleather.com for availability and price quote before placing your order. We are happy to accommodate whenever possible. Rush feeds may apply.

Returns & Exchanges

Due to the made-to-order nature of each item, Rand Leather generally does not accept returns or exchanges, except where required by law. However, if you are unhappy with your order for any reason, please contact matt@randleather.com for a resolution.

Customization

Most items in the Rand Leather shop can be customized. Matthias also specializes in custom, one-off pieces. Please email matt@randleather.com to discuss your order.

Domestic (US) Shipping

All orders ship via USPS priority mail and usually arrive within 3-7 business days of ship date. A tracking number will be emailed when the order ships.

All orders are shipped in plain packaging and show “RAND” as the return address.

Rand Leather is not responsible for items lost or stolen during transit.

International Shipping

International orders ship via USPS priority flat rate mail and usually arrive within 6-10 business days of ship date. A tracking number will be emailed when the order ships.

Buyers are responsible for paying any additional customs fees or taxes that may apply. Rand Leather is not responsible for delays due to customs.

All orders are shipped in plain packaging and show "RAND" as the return address. A Customs Declaration will be filled out as discreetly as allowed by law and list the full value of package contents. Buyer is responsible for any additional fees or taxes that may apply.

Rand Leather is not responsible for items lost or stolen during transit.

Disclaimer

All items sold by Rand Leather, including custom items, are for adult novelty use only. By submitting payment, you certify that you are 18 years of age or older at time of order and that purchasing adult novelty items is legal in your area.

None of the items sold by Rand Leather, nor any custom orders, are rated for use in full or partial weight-bearing suspensions of any kind. Please keep the safety of yourself and others in mind when using your new leather gear.

Rand Leather is not responsible for any injury or death caused by the use/misuse of our products.

By purchasing from Rand Leather, you agree to all of Rand Leather's terms.